1. Introduction
Welcome to Gravity Home Solutions. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our WooCommerce website.
2. Information We Collect
Personal Information
When you interact with our website, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details
- Order history
- Account login information
This information helps us process orders, provide customer support, and improve your shopping experience.
Account Registration
If you create an account on our website, your information is securely stored so you can:
- Track orders
- Save addresses
- Access previous purchases
- Manage your account details
You may update or delete your account information at any time.
Order & Purchase Information
When you place an order through our WooCommerce store, we collect the information necessary to:
- Process payments
- Arrange delivery
- Send order confirmations
- Provide customer support
- Handle returns or warranty requests
Payment information is processed securely through trusted third-party payment providers and is never fully stored on our servers.
Contact Forms & Customer Enquiries
When you contact us through forms, email, or phone, we may store your details and inquiry information for customer service purposes. We do not sell or share this information for unrelated marketing purposes.
Comments & Reviews
If you leave product reviews or comments on our website, we may collect:
- Your name
- Email address
- IP address
- Browser information
This helps us prevent spam and maintain website security.
3. Website Analytics
We may use tools such as Google Analytics to understand how visitors use our website. This helps us improve website performance, user experience, and marketing efforts.
These tools may collect anonymous information including:
- Device type
- Browser type
- Pages visited
- Time spent on pages
- General location data
No personally identifiable information is stored through analytics tracking.
You can opt out of Google Analytics tracking through your browser settings or Google’s opt-out tools.
4. Cookies
Our website uses cookies to improve your browsing experience and website functionality.
Cookies may be used to:
- Keep items in your shopping cart
- Remember login details
- Save user preferences
- Improve website speed and performance
- Analyse website traffic
You can disable cookies in your browser settings at any time; however, some website features may not function correctly.
Essential Cookies
These cookies are necessary for the website to operate properly, including:
- Shopping cart functionality
- Customer login sessions
- Security and fraud prevention
- Checkout and payment processing
5. Embedded & Third-Party Content
Some pages on our website may include embedded content from third-party platforms such as:
- YouTube
- Google Maps
These websites may collect data, use cookies, and monitor your interaction with their content according to their own privacy policies.
We encourage you to review the privacy policies of those platforms separately.
6. Who Has Access to Your Information
Your personal information is only accessible to authorised team members who require access to:
- Process orders
- Provide customer support
- Manage website operations
- Improve customer experience
We do not sell or rent your personal information to third parties.
7. Third-Party Services
To operate our business effectively, we may use trusted third-party services including:
- Payment gateways
- Shipping providers
- Email platforms
- Analytics services
- Marketing tools
These providers only receive the information necessary to perform their services and are expected to maintain the security and confidentiality of your data.
8. Data Retention
We retain customer information for as long as necessary to:
- Complete transactions
- Provide ongoing support
- Meet legal and tax obligations
- Maintain business records
You may request access, updates, or deletion of your personal information at any time, subject to legal requirements.
9. Security Measures
We take website and customer security seriously. Our website uses SSL encryption and secure technologies to protect your personal information during transmission and storage.
While we take reasonable steps to secure your information, no online platform can guarantee complete security.
10. Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of stored data
To make a request, please contact us directly through our website.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of those third-party websites.
We recommend reviewing their privacy policies before sharing personal information.
12. Legal Disclosure
We may disclose personal information if required to:
- Comply with legal obligations
- Respond to lawful requests
- Prevent fraud or illegal activity
- Protect our business, customers, or legal rights
Any disclosure will be made in accordance with applicable laws and regulations.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality.
Any updates will be published on this page.
14. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact Gravity Home Solutions through our website contact page.